Issues in Nauts since 19th Sept 2022

Hi everyone, we have some unfortunate news. Since Monday 19th September, a host of issues popped up in Nauts and we have very little idea as to what caused them. We have contacted Steam and are also looking into this ourselves. But considering that this seemed to have happened out of the blue, we do not yet know how to approach solving the issues, so do not have an estimate when these issues will be fixed. We will keep you updated if we have any new information.

Problems experienced:

• Free Nauts rotations differ for different players.
  
• Nauts do not unlock using in-game currency. Error message “Purchase failed: Could not grant Steam DLC!”.
  
• Redeemed Nauts, skins, and other items do not show up in-game for players.
  
• Purchased Nauts, skins, and other items do not show up in-game for players.
  
• Prices of Nauts, skins, bundles, and other items show up as “$0,00”, even though they are correctly priced in the Steam store.
  
• Players are only able to choose the default skin option for each Naut.

If you have recently purchased Nauts DLC and wish to get a refund, please contact Steam Support and create a ticket for the item(s) in question.
One comparatively fortunate factor is that matchmaking is not affected, so players can still play the game with Nauts that have already been unlocked, or are currently on the free rotation.
We apologise for this inconvenience and will keep you updated once we find out more.