Deep Dive: Chat Moderation

Soldiers!

The next season is coming up and with that a brand new feature. Starting the release of Season 3, we will have a team of voluntary chat moderators who will help keep the chats civil and clean. Find out who they are, what they do and what it means for you!

Why Moderators?

Our support team received quite a few reports of players being rude or using very foul words toward other users. We want players to have fun and play in a friendly atmosphere. Now this is a war game and we do not ask players to completely stop using foul language. But we do want to find a middle ground, where people can speak their minds while at the same time keeping an atmosphere everyone feels comfortable in.

Can they ban me?

I think this is the main question many people are asking: Does a moderator have the ability to ban a player? The answer is very simple, NO. Chat moderators cannot ban players from playing the game. At the moment (it could be expended in the future, though there are no concrete plans) all they can do, is mute players from the chat.

What will they moderate?

Moderators can moderate all channels, except for private messages. The main focus of the moderators will be the public chats: GlobalChat, PlayersHelp and Faction chats. Unlike normal accounts, moderators have standard access to all three faction chats at the same time.

Moderators can also take action when they see misbehavior in the action games.

Moderator instructions

Moderators have been instructed to ask players to stop their behavior first before taking action, depending on the severity of the rules broken. If they feel a line has been crossed, they will inform the users to change the topic or to watch their language. We expect players to follow these instructions and not go into an argument with the moderation team.

What is or isn’t allowed?

The Rules of Conduct will be the main guidelines. Moderators are always allowed to follow the RoC to the letter, however depending on which chat a certain offense has been made, we are more lenient than in other channels.

In the PlayersHelp chat, we will be specifically strict, this channel is meant to ask questions and for other users to answer them. Everything else is seen as off-topic and not allowed.

In the GlobalChats, you can talk about the game, but also about unrelated things. You can talk about the weather, your pets or other light topics. Politics and NSFW content are however not allowed. Swearing is technically not allowed, but a swear word here or there will not immediately lead to a mute. We give the moderators free reigns on where they draw the line.

Faction chats will be English only, players can of course create their own channels to create rooms for people who speak their languages. The Global chats are available in a wide variety of languages already. We expect players to use the Faction chats to talk about the game. This can be questioned on where assault teams are needed, but also which weapons are the best or how to use certain equipment. Asking someone how they are doing or other questions about their private life is allowed, but should be limited so the focus can remain on the game.

In action games, we know tensions can rise if the team is not performing as well as a player would like to see. Calling out the team is allowed. However, insulting specific individuals or repeatedly insulting the team can still lead to mutes from the chat.

If you wonder if something is against the rules, it probably is. Though you can always reach out to the moderators or community manager to ask for more information.

Who are the moderators?

The moderators can be recognized by their green tags. But their names may not seem so familiar. Every moderator will have an account specifically made for moderation, besides their normal player account. This should prevent harassment of the moderator team. We highly recommend that the moderators, do not share their identities with others.

We hope to see all of you soon, in a chat near you!